:root {
  color-scheme: light;
  --bg: #f5f7f4;
  --panel: #ffffff;
  --ink: #17201b;
  --muted: #637066;
  --line: #dce3db;
  --green: #1f7a4d;
  --blue: #285b8f;
  --amber: #b36b12;
  --red: #b3453b;
  --shadow: 0 16px 40px rgba(23, 32, 27, 0.08);
}

* {
  box-sizing: border-box;
}

[hidden] {
  display: none !important;
}

body {
  margin: 0;
  min-width: 320px;
  background: var(--bg);
  color: var(--ink);
  font-family: Arial, "PingFang SC", "Microsoft YaHei", sans-serif;
}

button,
input,
select,
textarea {
  font: inherit;
}

button {
  border: 0;
  border-radius: 6px;
  background: var(--green);
  color: #fff;
  padding: 10px 14px;
  cursor: pointer;
}

button.secondary {
  background: #eef4ef;
  color: var(--green);
  border: 1px solid #cfe1d4;
}

.topbar {
  position: sticky;
  top: 0;
  z-index: 5;
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 24px;
  padding: 12px 18px;
  background: rgba(245, 247, 244, 0.94);
  border-bottom: 1px solid var(--line);
  backdrop-filter: blur(10px);
}

.eyebrow {
  margin: 0 0 4px;
  color: var(--green);
  font-size: 12px;
  text-transform: uppercase;
}

h1,
h2,
h3,
p {
  margin-top: 0;
}

h1 {
  margin-bottom: 0;
  font-size: 22px;
}

h2 {
  margin-bottom: 0;
  font-size: 18px;
}

h3 {
  font-size: 15px;
}

.status-strip {
  min-width: 180px;
  padding: 9px 12px;
  border: 1px solid var(--line);
  border-radius: 6px;
  background: #fff;
  color: var(--muted);
  text-align: center;
}

.topbar-actions,
.auth-session-bar {
  display: flex;
  align-items: center;
  gap: 8px;
}

.auth-session-bar {
  border-left: 1px solid var(--line);
  padding-left: 8px;
  color: var(--muted);
  font-size: 12px;
}

.auth-session-bar button {
  padding: 8px 10px;
}

.action-feedback {
  position: fixed;
  top: 74px;
  right: 18px;
  z-index: 30;
  display: grid;
  grid-template-columns: 10px auto;
  gap: 3px 9px;
  width: min(380px, calc(100vw - 28px));
  border: 1px solid #c8d8ce;
  border-radius: 7px;
  padding: 12px 14px;
  background: #fff;
  box-shadow: 0 14px 34px rgba(23, 32, 27, 0.16);
}

.action-feedback-indicator {
  grid-row: 1 / 3;
  align-self: stretch;
  border-radius: 999px;
  background: var(--green);
}

.action-feedback strong {
  font-size: 13px;
}

.action-feedback > span:last-child {
  color: var(--muted);
  font-size: 12px;
  line-height: 1.45;
}

.action-feedback[data-tone="active"] .action-feedback-indicator {
  background: var(--blue);
  animation: action-feedback-pulse 900ms ease-in-out infinite alternate;
}

.action-feedback[data-tone="error"] {
  border-color: #e7c4bf;
  background: #fff8f6;
}

.action-feedback[data-tone="error"] .action-feedback-indicator {
  background: var(--red);
}

button[aria-busy="true"] {
  cursor: progress;
  opacity: 0.72;
}

@keyframes action-feedback-pulse {
  from { opacity: 0.35; }
  to { opacity: 1; }
}

.auth-gate {
  position: fixed;
  inset: 0;
  z-index: 20;
  display: grid;
  place-items: center;
  padding: 20px;
  background: #eef2ef;
}

.auth-dialog {
  display: grid;
  gap: 12px;
  width: min(100%, 420px);
  border: 1px solid var(--line);
  border-radius: 8px;
  padding: 24px;
  background: #fff;
  box-shadow: var(--shadow);
}

.auth-dialog label {
  display: grid;
  gap: 6px;
  color: var(--muted);
  font-size: 13px;
}

.auth-dialog input {
  width: 100%;
  border: 1px solid var(--line);
  border-radius: 6px;
  padding: 11px 12px;
  color: var(--ink);
}

.auth-dialog a {
  color: var(--green);
  font-size: 13px;
  text-align: center;
}

.auth-error {
  min-height: 18px;
  margin: 0;
  color: var(--red);
  font-size: 12px;
}

body.auth-locked .role-switcher,
body.auth-locked .storefront,
body.auth-locked .command-center,
body.auth-locked .experience-assistant,
body.auth-locked .shell {
  display: none !important;
}

.shell {
  display: grid;
  grid-template-columns: minmax(300px, 0.9fr) minmax(360px, 1.25fr) minmax(300px, 0.95fr);
  gap: 16px;
  min-width: 0;
  max-width: 100%;
  padding: 18px;
}

.shell > section[id] {
  scroll-margin-top: 154px;
}

.role-switcher {
  position: sticky;
  top: 57px;
  z-index: 4;
  display: grid;
  grid-template-columns: repeat(4, minmax(160px, 1fr));
  gap: 10px;
  padding: 12px 18px;
  border-bottom: 1px solid var(--line);
  background: rgba(245, 247, 244, 0.96);
  backdrop-filter: blur(10px);
}

.role-switcher button {
  display: grid;
  gap: 4px;
  min-height: 58px;
  border: 1px solid var(--line);
  border-radius: 8px;
  padding: 9px 12px;
  background: #fff;
  color: var(--ink);
  text-align: left;
}

.role-switcher button.active {
  border-color: var(--green);
  background: #f1faf4;
  color: var(--green);
  box-shadow: inset 0 0 0 1px rgba(31, 122, 77, 0.18);
}

.role-switcher span {
  color: var(--muted);
  font-size: 12px;
  line-height: 1.35;
}

.role-view:not(.active) {
  display: none !important;
}

.role-view.active {
  display: block;
}

body[data-active-role="public-site"] .shell {
  display: none;
}

body[data-active-role="advisor-console"] .shell,
body[data-active-role="ops-backoffice"] .shell,
body[data-active-role="partner-backoffice"] .shell {
  display: grid;
}

.storefront {
  margin: 18px;
  padding: 16px;
  border: 1px solid #d7dedb;
  border-radius: 10px;
  background: #ffffff;
  box-shadow: var(--shadow);
}

.storefront-head,
.storefront-body {
  display: grid;
  gap: 14px;
}

.storefront-head {
  grid-template-columns: minmax(260px, 1fr) auto;
  align-items: end;
  margin-bottom: 14px;
}

.storefront-head h2 {
  margin: 0;
  font-size: 21px;
}

.trade-badges,
.tag-row {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
}

.trade-badges span,
.tag-row span {
  border: 1px solid var(--line);
  border-radius: 999px;
  padding: 6px 9px;
  background: #f7faf8;
  color: var(--muted);
  font-size: 12px;
}

.booking-flow {
  display: grid;
  grid-template-columns: repeat(4, minmax(160px, 1fr));
  gap: 10px;
  margin-bottom: 14px;
}

.flow-step {
  display: grid;
  gap: 4px;
  min-height: 72px;
  border: 1px solid var(--line);
  border-radius: 8px;
  padding: 10px 12px;
  background: #f9fbfa;
}

.flow-step.active {
  border-color: #c8ddd0;
  background: #f3faf5;
}

.flow-step strong {
  color: var(--ink);
}

.flow-step span {
  color: var(--muted);
  font-size: 12px;
  line-height: 1.4;
}

.storefront-body {
  grid-template-columns: minmax(0, 1.15fr) minmax(320px, 0.85fr);
  align-items: start;
}

.route-market {
  display: grid;
  gap: 12px;
  min-width: 0;
}

.section-head {
  display: flex;
  align-items: end;
  justify-content: space-between;
  gap: 14px;
  padding: 10px 12px;
  border: 1px solid var(--line);
  border-radius: 8px;
  background: #f9fbfa;
}

.section-head h3 {
  margin: 0;
}

.section-head > span {
  color: var(--muted);
  font-size: 12px;
  text-align: right;
}

.product-grid {
  display: grid;
  grid-template-columns: repeat(2, minmax(230px, 1fr));
  gap: 12px;
}

.product-card {
  display: grid;
  gap: 10px;
  min-height: 262px;
  padding: 14px;
  border: 1px solid var(--line);
  border-radius: 8px;
  background: #fbfcfb;
}

.product-card.selected {
  border-color: var(--green);
  box-shadow: inset 0 0 0 1px rgba(31, 122, 77, 0.25);
}

.product-card h3 {
  margin: 0;
  font-size: 17px;
}

.county-diversion-card {
  display: grid;
  gap: 7px;
  border: 1px solid #d5e5db;
  border-radius: 8px;
  padding: 10px;
  background: #f7fbf8;
}

.county-diversion-card p,
.county-diversion-card small {
  margin: 0;
  color: var(--muted);
  font-size: 12px;
  line-height: 1.45;
}

.diversion-mini-bars {
  display: grid;
  gap: 5px;
}

.diversion-mini-bars span {
  position: relative;
  overflow: hidden;
  border-radius: 999px;
  padding: 4px 8px;
  background: #e7f0ea;
  color: var(--muted);
  font-size: 11px;
}

.diversion-mini-bars b {
  position: absolute;
  inset: 0 auto 0 0;
  z-index: 0;
  background: rgba(31, 122, 77, 0.16);
}

.diversion-mini-bars span {
  isolation: isolate;
}

.price-row {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
  color: var(--muted);
}

.price-row b {
  color: var(--green);
  font-size: 18px;
}

.checkout-panel {
  position: sticky;
  top: 76px;
  display: grid;
  gap: 10px;
  padding: 16px;
  border: 1px solid #c8ddd0;
  border-radius: 8px;
  background: #f8fbf8;
  box-shadow: 0 12px 28px rgba(31, 122, 77, 0.08);
  scroll-margin-top: 90px;
}

.checkout-panel.attention {
  animation: checkoutPulse 1.1s ease;
}

@keyframes checkoutPulse {
  0% {
    box-shadow: 0 0 0 0 rgba(31, 122, 77, 0.28);
  }
  100% {
    box-shadow: 0 12px 28px rgba(31, 122, 77, 0.08);
  }
}

.booking-status {
  border: 1px solid #d6e4dc;
  border-radius: 8px;
  padding: 10px 12px;
  background: #fff;
  color: var(--muted);
  font-size: 13px;
  line-height: 1.45;
}

.booking-status[data-tone="ready"] {
  border-color: #c8ddd0;
  background: #f2faf5;
  color: var(--green);
}

.booking-status[data-tone="success"] {
  border-color: #cdddee;
  background: #f4f8fd;
  color: var(--blue);
}

.checkout-panel label {
  display: grid;
  gap: 6px;
  color: var(--muted);
  font-size: 13px;
}

.checkout-panel input,
.checkout-panel select {
  width: 100%;
  border: 1px solid var(--line);
  border-radius: 6px;
  padding: 9px 10px;
  background: #fff;
  color: var(--ink);
}

.coupon-benefit {
  display: grid;
  gap: 3px;
  border: 1px solid #c8ddd0;
  border-radius: 8px;
  padding: 10px 11px;
  background: #fff;
  color: var(--muted);
  font-size: 12px;
  line-height: 1.45;
}

.coupon-benefit strong,
.coupon-benefit span {
  display: block;
}

.coupon-benefit[data-status="applied"] strong {
  color: var(--green);
}

.coupon-benefit[data-status="unavailable"] {
  border-color: #e5dcc8;
  background: #fffdf7;
}

.checkout-result {
  min-height: 48px;
}

.product-detail {
  margin-top: 14px;
  padding: 14px;
  border: 1px solid var(--line);
  border-radius: 8px;
  background: #fbfcfb;
}

.detail-tabs {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
  margin-bottom: 12px;
}

.detail-tabs span {
  border: 1px solid var(--line);
  border-radius: 999px;
  padding: 6px 10px;
  background: #fff;
  color: var(--muted);
  font-size: 12px;
}

.detail-grid {
  display: grid;
  grid-template-columns: repeat(3, minmax(220px, 1fr));
  gap: 12px;
}

.timeline-list,
.fulfillment-detail,
.availability-calendar,
.price-breakdown,
.booking-steps {
  display: grid;
  gap: 8px;
}

.timeline-item,
.checkpoint-card,
.booking-step,
.price-line,
.date-chip {
  border: 1px solid var(--line);
  border-radius: 8px;
  padding: 9px 10px;
  background: #fff;
}

.timeline-item,
.checkpoint-card,
.booking-step {
  display: grid;
  gap: 5px;
}

.timeline-item span,
.checkpoint-card span,
.checkpoint-card p,
.booking-step span,
.split-list span,
#policyDetail p {
  margin: 0;
  color: var(--muted);
  font-size: 12px;
  line-height: 1.45;
}

.split-list {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 10px;
}

.split-list div {
  display: grid;
  gap: 6px;
  border: 1px solid var(--line);
  border-radius: 8px;
  padding: 10px;
  background: #fff;
}

.availability-calendar {
  grid-template-columns: repeat(2, minmax(110px, 1fr));
}

.date-chip {
  display: grid;
  gap: 3px;
  color: var(--ink);
  text-align: left;
}

.date-chip span {
  color: var(--muted);
  font-size: 12px;
}

.price-breakdown,
.booking-steps {
  margin-top: 4px;
}

.price-line {
  display: flex;
  justify-content: space-between;
  gap: 10px;
}

.price-line small {
  display: block;
  color: var(--muted);
  font-size: 11px;
}

.price-line.total {
  border-color: #cfe1d4;
  background: #f4faf6;
}

.review-summary {
  display: grid;
  gap: 6px;
  border: 1px solid var(--line);
  border-radius: 8px;
  padding: 12px;
  background: #fff;
}

.review-summary strong {
  color: var(--green);
  font-size: 22px;
}

.stage-review-list {
  display: grid;
  gap: 8px;
}

.stage-review-card {
  border: 1px solid var(--line);
  border-radius: 8px;
  padding: 10px;
  background: #fff;
}

.stage-review-card blockquote {
  margin: 8px 0 0;
  border-left: 3px solid #cfe1d4;
  padding-left: 9px;
  color: var(--muted);
  font-size: 12px;
  line-height: 1.45;
}

.stage-review-card blockquote span {
  display: block;
  margin-top: 4px;
  color: var(--green);
}

.stage-review-form {
  display: grid;
  grid-template-columns: repeat(2, minmax(120px, 1fr));
  gap: 9px;
  border: 1px solid var(--line);
  border-radius: 8px;
  padding: 10px;
  background: #fff;
}

.stage-review-form h3,
.stage-review-form .full,
.stage-review-form button {
  grid-column: 1 / -1;
}

.stage-review-form label {
  display: grid;
  gap: 5px;
  color: var(--muted);
  font-size: 12px;
}

.stage-review-form input,
.stage-review-form textarea {
  width: 100%;
  border: 1px solid var(--line);
  border-radius: 6px;
  padding: 8px 9px;
  color: var(--ink);
}

.stage-review-form textarea {
  min-height: 78px;
  resize: vertical;
}

.receipt-card {
  display: grid;
  gap: 5px;
  padding: 10px;
  border: 1px solid #cfe1d4;
  border-radius: 8px;
  background: #ffffff;
}

.receipt-card strong {
  color: var(--green);
}

.receipt-card span {
  color: var(--muted);
  font-size: 12px;
}

.coupon-redemption-receipt {
  display: grid;
  gap: 3px;
  margin: 4px 0;
  border: 1px dashed #b8cfbf;
  border-radius: 8px;
  padding: 10px;
  background: #f4faf6;
}

.coupon-redemption-receipt strong {
  font-size: 20px;
  letter-spacing: 0;
}

.coupon-redemption-receipt small {
  color: var(--muted);
  line-height: 1.45;
}

.command-center {
  display: grid;
  grid-template-columns: minmax(220px, 0.9fr) repeat(3, minmax(190px, 1fr));
  gap: 14px;
  margin: 18px;
  padding: 16px;
  border: 1px solid #d7dedb;
  border-radius: 10px;
  background:
    linear-gradient(135deg, rgba(255, 255, 255, 0.96), rgba(242, 247, 245, 0.96)),
    linear-gradient(90deg, #dcebe3, #e1e9f5);
  box-shadow: var(--shadow);
}

.command-lead {
  display: grid;
  gap: 12px;
  align-content: start;
}

.command-center h2,
.experience-assistant h2 {
  margin: 0;
}

.preset-row {
  display: flex;
  gap: 8px;
  flex-wrap: wrap;
}

.comfort-switch {
  display: inline-flex;
  align-items: center;
  gap: 7px;
  color: var(--muted);
  white-space: nowrap;
}

.journey-strip {
  display: flex;
  gap: 8px;
  overflow-x: auto;
  min-height: 48px;
  grid-column: 1 / -1;
}

.journey-step {
  min-width: 150px;
  padding: 9px 10px;
  border: 1px solid var(--line);
  border-radius: 8px;
  background: rgba(255, 255, 255, 0.82);
}

.journey-step strong,
.journey-step span {
  display: block;
}

.journey-step span {
  margin-top: 4px;
  color: var(--muted);
  font-size: 12px;
  line-height: 1.35;
}

.comfort-mode {
  --bg: #f8faf7;
  --shadow: 0 10px 28px rgba(23, 32, 27, 0.06);
}

.comfort-mode .panel,
.comfort-mode .command-center,
.comfort-mode .experience-assistant {
  padding: 22px;
}

.comfort-mode .shell {
  gap: 20px;
}

.cockpit-card {
  display: grid;
  gap: 9px;
  min-height: 184px;
  padding: 14px;
  border: 1px solid var(--line);
  border-radius: 8px;
  background: #fff;
}

.cockpit-card strong {
  font-size: 16px;
}

.cockpit-card p,
.cockpit-card small {
  margin: 0;
  color: var(--muted);
  line-height: 1.45;
}

.card-kicker {
  color: var(--green);
  font-size: 12px;
  font-weight: 700;
}

.command-actions,
.inline-actions {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
  align-items: center;
}

.experience-assistant {
  display: grid;
  grid-template-columns: minmax(220px, 0.8fr) minmax(320px, 1.6fr);
  align-items: center;
  gap: 14px;
  margin: 0 18px 18px;
  padding: 12px 16px;
  border: 1px solid #dfe6df;
  border-radius: 8px;
  background: #ffffff;
}

.assistant-copy {
  min-width: 0;
}

.assistant-steps {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
}

.assistant-steps span {
  border: 1px solid var(--line);
  border-radius: 999px;
  padding: 7px 10px;
  background: #f8faf8;
  color: var(--muted);
  font-size: 13px;
}

.instant-intake {
  display: grid;
  grid-template-columns: 1fr;
  gap: 10px;
}

.instant-intake input {
  width: 100%;
  min-width: 0;
  border: 1px solid var(--line);
  border-radius: 6px;
  padding: 10px 12px;
  color: var(--ink);
}

.panel {
  min-width: 0;
  max-width: 100%;
  min-height: 180px;
  padding: 18px;
  border: 1px solid var(--line);
  border-radius: 8px;
  background: var(--panel);
  box-shadow: var(--shadow);
}

.panel-head {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
  margin-bottom: 14px;
}

.panel-head span {
  color: var(--muted);
  font-size: 12px;
}

.recommendation-panel {
  grid-row: span 3;
}

.digital-human {
  grid-column: span 2;
  display: grid;
  grid-template-columns: minmax(220px, 0.8fr) minmax(260px, 1fr) minmax(240px, 0.8fr);
  gap: 14px;
  align-items: start;
  background: linear-gradient(135deg, #ffffff 0%, #f7fbff 46%, #f7faf2 100%);
}

.digital-human .panel-head {
  grid-column: 1 / -1;
  margin-bottom: 0;
}

.digital-human-stage {
  min-height: 210px;
  padding: 14px;
  border: 1px solid #d7e3e4;
  border-radius: 8px;
  background: #ffffff;
}

.avatar-orbit {
  display: grid;
  place-items: center;
  width: 82px;
  height: 82px;
  margin-bottom: 12px;
  border-radius: 50%;
  background:
    radial-gradient(circle at 35% 28%, #ffffff 0 12%, transparent 13%),
    linear-gradient(145deg, #2d6f9f, #2f8a59);
  color: #fff;
  box-shadow: 0 12px 26px rgba(40, 91, 143, 0.22);
}

.avatar-orbit span {
  font-size: 30px;
  font-weight: 700;
}

.capability-row {
  display: flex;
  gap: 6px;
  flex-wrap: wrap;
  margin-top: 10px;
}

.capability-row span {
  border-radius: 999px;
  padding: 4px 8px;
  background: #edf4f8;
  color: var(--blue);
  font-size: 12px;
}

.digital-chat {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 10px;
}

.digital-chat label {
  display: flex;
  flex-direction: column;
  gap: 6px;
  color: var(--muted);
  font-size: 13px;
}

.digital-chat input,
.digital-chat textarea {
  width: 100%;
  border: 1px solid var(--line);
  border-radius: 6px;
  padding: 9px 10px;
}

.digital-chat textarea {
  min-height: 96px;
  resize: vertical;
}

.digital-chat .full,
.digital-chat button {
  grid-column: 1 / -1;
}

.digital-dialogue,
.ticket-list {
  display: grid;
  gap: 10px;
}

.dialogue-card,
.ticket-card {
  border: 1px solid var(--line);
  border-radius: 8px;
  padding: 12px;
  background: #fbfcfb;
}

.dialogue-card strong,
.dialogue-card span {
  display: block;
}

.dialogue-card span {
  margin-top: 8px;
  color: var(--muted);
  font-size: 12px;
}

.demand-form {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 12px;
}

.demand-form label,
.demand-form fieldset {
  display: flex;
  flex-direction: column;
  gap: 6px;
  color: var(--muted);
  font-size: 13px;
}

.demand-form input,
.demand-form select,
.demand-form textarea {
  width: 100%;
  border: 1px solid var(--line);
  border-radius: 6px;
  padding: 9px 10px;
  color: var(--ink);
  background: #fff;
}

.demand-form textarea {
  min-height: 70px;
  resize: vertical;
}

.demand-form .full,
.demand-form fieldset,
.demand-form button {
  grid-column: 1 / -1;
}

fieldset {
  border: 1px solid var(--line);
  border-radius: 6px;
  padding: 10px;
}

fieldset label {
  flex-direction: row !important;
  align-items: center;
}

.recommendation-card,
.order-card,
.task-card,
.finance-card,
.supplier-card,
.asset-card,
.metric-card {
  border: 1px solid var(--line);
  border-radius: 8px;
  padding: 12px;
  background: #fbfcfb;
}

.recommendation-list,
.task-list,
.asset-list,
.finance-rows,
.supplier-list {
  display: grid;
  gap: 10px;
}

.finance-operation-form {
  display: grid;
  grid-template-columns: repeat(3, minmax(120px, 1fr));
  gap: 8px;
  margin-top: 10px;
  border-top: 1px solid var(--line);
  padding-top: 10px;
}

.finance-operation-form label {
  display: grid;
  gap: 5px;
  color: var(--muted);
  font-size: 11px;
}

.finance-operation-form input,
.finance-operation-form select {
  min-width: 0;
  border: 1px solid var(--line);
  border-radius: 6px;
  padding: 9px 10px;
  background: #fff;
  color: var(--ink);
}

.finance-operation-form button {
  align-self: end;
}

.finance-operation-form button:disabled {
  cursor: not-allowed;
  opacity: 0.55;
}

.finance-operation-error {
  grid-column: 1 / -1;
  min-height: 16px;
  margin: 0;
  color: var(--red);
  font-size: 11px;
}

.finance-reference {
  color: var(--green);
  font-size: 12px;
}

.supplier-reconciliation-review-list {
  display: grid;
  gap: 8px;
  margin-top: 10px;
  padding-top: 10px;
  border-top: 1px solid var(--line);
}

.supplier-reconciliation-review {
  padding: 10px;
  border: 1px solid var(--line);
  border-left: 3px solid var(--gold);
  border-radius: 6px;
  background: #fff;
}

.supplier-reconciliation-review[data-status="approved"] {
  border-left-color: var(--green);
}

.supplier-reconciliation-review[data-status="rejected"] {
  border-left-color: var(--red);
}

.supplier-reconciliation-review[data-status="paid"] {
  border-left-color: var(--green);
}

.supplier-reconciliation-review[data-status="held"],
.supplier-reconciliation-review[data-status="disputed"] {
  border-left-color: var(--gold);
  background: #fffdf7;
}

.supplier-reconciliation-totals {
  display: grid;
  grid-template-columns: repeat(3, minmax(0, 1fr));
  gap: 6px;
  margin: 8px 0;
}

.supplier-reconciliation-totals span {
  min-width: 0;
  padding: 8px;
  color: var(--muted);
  background: var(--bg);
  border-radius: 5px;
  font-size: 11px;
}

.supplier-reconciliation-totals strong {
  display: block;
  margin-top: 3px;
  color: var(--ink);
  font-size: 13px;
}

.supplier-reconciliation-lines {
  display: grid;
  gap: 4px;
  padding: 8px 0;
  border-top: 1px solid var(--line);
  border-bottom: 1px solid var(--line);
}

.supplier-reconciliation-lines p {
  display: flex;
  justify-content: space-between;
  gap: 10px;
  margin: 0;
}

.supplier-reconciliation-lines .adjustment strong {
  color: var(--amber);
}

.supplier-reconciliation-hold,
.supplier-reconciliation-dispute {
  display: grid;
  gap: 3px;
  margin-top: 8px;
  padding: 9px;
  border-radius: 5px;
  background: #fff1d8;
  color: #704c13;
  font-size: 12px;
}

.supplier-reconciliation-dispute {
  background: #f1f0fb;
  color: #494273;
}

.supplier-reconciliation-payment {
  display: grid;
  grid-template-columns: 120px minmax(160px, 1fr) minmax(180px, 1.4fr) auto;
  gap: 8px;
  align-items: end;
  margin-top: 10px;
  padding-top: 10px;
  border-top: 1px solid var(--line);
}

.supplier-reconciliation-payment label {
  display: grid;
  gap: 5px;
  color: var(--muted);
  font-size: 11px;
}

.supplier-reconciliation-payment input {
  min-width: 0;
  border: 1px solid var(--line);
  border-radius: 6px;
  padding: 9px 10px;
}

.supplier-reconciliation-review textarea {
  width: 100%;
  min-height: 64px;
  margin: 8px 0;
  padding: 8px 10px;
  border: 1px solid var(--line);
  border-radius: 6px;
  resize: vertical;
}

.product-inventory-center {
  grid-column: 1 / -1;
}

.fulfillment-incident-center {
  grid-column: 1 / -1;
}

.incident-control-layout {
  display: grid;
  grid-template-columns: minmax(310px, .72fr) minmax(0, 1.28fr);
  gap: 14px;
  align-items: start;
}

.incident-create-form,
.incident-ledger-panel {
  border: 1px solid var(--line);
  border-radius: 7px;
  padding: 16px;
  background: #fff;
}

.incident-create-form {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 10px;
}

.incident-create-form h3,
.incident-create-form .full,
.incident-create-form > button {
  grid-column: 1 / -1;
}

.incident-create-form h3 { margin: 0 0 4px; }
.incident-create-form label,
.incident-filter-bar label { display: grid; gap: 5px; color: var(--muted); font-size: 12px; }
.incident-create-form input,
.incident-create-form select,
.incident-create-form textarea,
.incident-filter-bar select,
.incident-action-panel input,
.incident-action-panel textarea {
  width: 100%;
  min-width: 0;
  border: 1px solid var(--line);
  border-radius: 6px;
  padding: 9px 10px;
  background: #fff;
  color: var(--ink);
}
.incident-create-form textarea { min-height: 96px; resize: vertical; }
.incident-filter-bar { display: grid; grid-template-columns: repeat(2, minmax(150px, 1fr)) auto; gap: 10px; align-items: end; }
.incident-metrics { display: grid; grid-template-columns: repeat(4, minmax(0, 1fr)); margin: 14px 0; border: 1px solid var(--line); border-radius: 6px; overflow: hidden; }
.incident-metrics > div { padding: 10px 12px; border-right: 1px solid var(--line); background: var(--soft); }
.incident-metrics > div:last-child { border-right: 0; }
.incident-metrics span, .incident-metrics strong { display: block; }
.incident-metrics span { color: var(--muted); font-size: 11px; }
.incident-metrics strong { margin-top: 3px; font-size: 21px; }
.incident-metrics [data-tone="risk"] strong,
.incident-metrics [data-tone="critical"] strong { color: var(--red); }
.fulfillment-incident-list { display: grid; gap: 10px; max-height: 820px; overflow-y: auto; }
.fulfillment-incident-card { border: 1px solid var(--line); border-left: 4px solid var(--gold); border-radius: 7px; padding: 15px; background: #fff; }
.fulfillment-incident-card[data-severity="critical"] { border-left-color: var(--red); }
.fulfillment-incident-card[data-severity="normal"] { border-left-color: var(--green); }
.fulfillment-incident-card[data-status="closed"] { border-left-color: #9ba8a0; background: #f7f8f7; }
.fulfillment-incident-card > header { display: flex; justify-content: space-between; gap: 14px; }
.fulfillment-incident-card > header span { color: var(--muted); font-size: 11px; }
.fulfillment-incident-card h3 { margin: 4px 0 0; font-size: 16px; }
.fulfillment-incident-card > p { color: var(--muted); font-size: 12px; }
.incident-status-stack { display: grid; flex: 0 0 auto; gap: 3px; text-align: right; }
.incident-status-stack strong { color: var(--red); }
.incident-facts { display: grid; grid-template-columns: repeat(4, minmax(0, 1fr)); gap: 6px; }
.incident-facts span { padding: 8px; border-radius: 5px; background: var(--soft); color: var(--muted); font-size: 11px; }
.incident-facts b { display: block; margin-top: 3px; color: var(--ink); overflow-wrap: anywhere; }
.incident-response-history { display: grid; gap: 6px; margin-top: 10px; }
.incident-response-history > div { display: grid; gap: 2px; border-left: 3px solid var(--green); padding: 8px 10px; background: #f1faf4; font-size: 11px; }
.incident-response-history small { color: var(--muted); }
.incident-timeline { display: flex; flex-wrap: wrap; gap: 6px; margin-top: 10px; }
.incident-timeline span { border: 1px solid var(--line); border-radius: 999px; padding: 4px 8px; color: var(--muted); font-size: 10px; }
.incident-timeline b { margin-right: 4px; color: var(--ink); }
.incident-action-panel { display: grid; grid-template-columns: minmax(130px, .35fr) minmax(220px, 1fr); gap: 8px; margin-top: 12px; border-top: 1px solid var(--line); padding-top: 12px; }
.incident-action-panel textarea { min-height: 42px; resize: vertical; }
.incident-action-panel > div { grid-column: 1 / -1; display: flex; flex-wrap: wrap; gap: 7px; }

.complaint-review-center { grid-column: 1 / -1; }
.complaint-control-layout { display: grid; grid-template-columns: minmax(300px, .7fr) minmax(0, 1.3fr); gap: 14px; align-items: start; }
.complaint-create-form,
.complaint-ledger-panel { border: 1px solid var(--line); border-radius: 7px; padding: 16px; background: #fff; }
.complaint-create-form { display: grid; grid-template-columns: repeat(2, minmax(0, 1fr)); gap: 10px; }
.complaint-create-form h3,
.complaint-create-form .full,
.complaint-create-form > button { grid-column: 1 / -1; }
.complaint-create-form h3 { margin: 0 0 4px; }
.complaint-create-form label,
.complaint-filter-bar label { display: grid; gap: 5px; color: var(--muted); font-size: 12px; }
.complaint-create-form input,
.complaint-create-form select,
.complaint-create-form textarea,
.complaint-filter-bar select,
.complaint-action-panel input,
.complaint-action-panel select,
.complaint-action-panel textarea { width: 100%; min-width: 0; border: 1px solid var(--line); border-radius: 6px; padding: 9px 10px; background: #fff; color: var(--ink); }
.complaint-create-form textarea { min-height: 100px; resize: vertical; }
.complaint-filter-bar { display: grid; grid-template-columns: repeat(2, minmax(150px, 1fr)) auto; gap: 10px; align-items: end; }
.complaint-case-metrics { display: grid; grid-template-columns: repeat(4, minmax(0, 1fr)); margin: 14px 0; border: 1px solid var(--line); border-radius: 6px; overflow: hidden; }
.complaint-case-metrics > div { padding: 10px 12px; border-right: 1px solid var(--line); background: var(--soft); }
.complaint-case-metrics > div:last-child { border-right: 0; }
.complaint-case-metrics span,
.complaint-case-metrics strong { display: block; }
.complaint-case-metrics span { color: var(--muted); font-size: 11px; }
.complaint-case-metrics strong { margin-top: 3px; font-size: 21px; }
.complaint-case-metrics [data-tone="risk"] strong,
.complaint-case-metrics [data-tone="critical"] strong { color: var(--red); }
.complaint-case-list { display: grid; gap: 10px; max-height: 920px; overflow-y: auto; }
.complaint-case-card { border: 1px solid var(--line); border-left: 4px solid var(--gold); border-radius: 7px; padding: 15px; background: #fff; }
.complaint-case-card[data-level="critical"],
.complaint-case-card[data-overdue="true"] { border-left-color: var(--red); }
.complaint-case-card[data-level="normal"] { border-left-color: var(--green); }
.complaint-case-card[data-status="closed"],
.complaint-case-card[data-status="resolved"] { border-left-color: #9ba8a0; background: #f7f8f7; }
.complaint-case-card > header { display: flex; justify-content: space-between; gap: 14px; }
.complaint-case-card > header span,
.complaint-case-card > p { color: var(--muted); font-size: 12px; }
.complaint-case-card h3 { margin: 4px 0 0; font-size: 16px; }
.complaint-status-stack { display: grid; flex: 0 0 auto; gap: 3px; text-align: right; }
.complaint-status-stack strong { color: var(--red); }
.complaint-case-facts { display: grid; grid-template-columns: repeat(4, minmax(0, 1fr)); gap: 6px; }
.complaint-case-facts span { min-width: 0; border-radius: 5px; padding: 8px; background: var(--soft); color: var(--muted); font-size: 10px; }
.complaint-case-facts b { display: block; margin-top: 3px; color: var(--ink); overflow-wrap: anywhere; }
.complaint-response-history { display: grid; gap: 6px; margin-top: 10px; }
.complaint-response-history > div { display: grid; gap: 3px; border-left: 3px solid var(--green); padding: 8px 10px; background: #f1faf4; font-size: 11px; }
.complaint-response-history small { color: var(--muted); }
.complaint-timeline { display: flex; flex-wrap: wrap; gap: 6px; margin-top: 10px; }
.complaint-timeline span { border: 1px solid var(--line); border-radius: 999px; padding: 4px 8px; color: var(--muted); font-size: 10px; }
.complaint-timeline b { margin-right: 4px; color: var(--ink); }
.complaint-flow { display: flex; gap: 5px; margin-top: 10px; overflow-x: auto; }
.complaint-flow span { flex: 0 0 auto; border-radius: 5px; padding: 5px 7px; background: #edf1ee; color: var(--muted); font-size: 10px; }
.complaint-flow span[data-status="done"] { background: #e7f3ea; color: var(--green); }
.complaint-flow span[data-status="active"] { background: #fff3dc; color: var(--amber); }
.complaint-action-panel { display: grid; grid-template-columns: minmax(170px, .55fr) minmax(130px, .35fr) minmax(220px, 1fr); gap: 8px; margin-top: 12px; border-top: 1px solid var(--line); padding-top: 12px; }
.complaint-action-panel textarea { min-height: 42px; resize: vertical; }
.complaint-action-panel > div { grid-column: 1 / -1; display: flex; flex-wrap: wrap; gap: 7px; }

.product-inventory-layout {
  display: grid;
  grid-template-columns: minmax(280px, .72fr) minmax(0, 1.28fr);
  gap: 14px;
  align-items: start;
}

.inventory-maintenance-form,
.inventory-ledger-panel {
  padding: 16px;
  border: 1px solid var(--line);
  border-radius: 7px;
  background: #fff;
}

.inventory-maintenance-form {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 10px;
}

.inventory-maintenance-form h3,
.inventory-maintenance-form .full,
.inventory-maintenance-form button {
  grid-column: 1 / -1;
}

.inventory-maintenance-form h3 {
  margin: 0 0 4px;
}

.inventory-maintenance-form label {
  display: grid;
  gap: 5px;
  color: var(--muted);
  font-size: 12px;
  font-weight: 700;
}

.inventory-maintenance-form input,
.inventory-maintenance-form select,
.inventory-maintenance-form textarea {
  min-width: 0;
  width: 100%;
  padding: 9px 10px;
  border: 1px solid var(--line);
  border-radius: 6px;
  color: var(--ink);
  background: #fff;
}

.inventory-ledger-head,
.inventory-ledger-card > header {
  display: flex;
  justify-content: space-between;
  align-items: center;
  gap: 10px;
}

.inventory-ledger-head h3,
.inventory-ledger-head span {
  display: block;
  margin: 0;
}

.inventory-ledger-head span {
  margin-top: 4px;
  color: var(--muted);
  font-size: 11px;
}

.inventory-ledger-list {
  display: grid;
  gap: 9px;
  margin-top: 12px;
}

.inventory-ledger-card {
  padding: 13px;
  border: 1px solid var(--line);
  border-left: 4px solid var(--green);
  border-radius: 6px;
}

.inventory-ledger-card[data-status="limited"] { border-left-color: var(--amber); }
.inventory-ledger-card[data-status="unavailable"],
.inventory-ledger-card[data-status="sold_out"] { border-left-color: var(--red); }
.inventory-ledger-card header strong,
.inventory-ledger-card header span { display: block; }
.inventory-ledger-card header span { margin-top: 3px; color: var(--muted); font-size: 11px; }

.inventory-ledger-metrics {
  display: grid;
  grid-template-columns: repeat(4, minmax(0, 1fr));
  gap: 6px;
  margin: 10px 0;
}

.inventory-ledger-metrics span {
  padding: 8px;
  color: var(--muted);
  background: var(--bg);
  border-radius: 5px;
  font-size: 11px;
}

.inventory-ledger-metrics strong { display: block; margin-top: 3px; color: var(--ink); font-size: 16px; }
.inventory-ledger-card > p,
.inventory-ledger-card > small { color: var(--muted); }
.inventory-hold-list { display: grid; gap: 5px; margin: 9px 0; }
.inventory-hold-list span { padding: 7px 8px; background: #f4f7f5; border-radius: 5px; font-size: 11px; overflow-wrap: anywhere; }
.inventory-hold-list b { margin-right: 7px; }

.recommendation-list {
  margin-top: 14px;
}

.card-row {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
}

.muted {
  color: var(--muted);
}

.price {
  color: var(--green);
  font-weight: 700;
}

.kanban {
  display: grid;
  grid-template-columns: repeat(5, minmax(150px, 1fr));
  gap: 10px;
  min-width: 0;
  max-width: 100%;
  overflow-x: auto;
}

.kanban-column {
  min-height: 320px;
  padding: 10px;
  border-radius: 8px;
  background: #f6f8f6;
}

.kanban-column h3 {
  margin-bottom: 10px;
  color: var(--muted);
}

.order-card {
  display: grid;
  gap: 10px;
  margin-bottom: 10px;
}

.asset-card pre {
  max-height: 120px;
  overflow: auto;
  white-space: pre-wrap;
  color: var(--muted);
  font-size: 12px;
  line-height: 1.5;
}

.phone-preview {
  min-height: 260px;
  border-radius: 22px;
  border: 10px solid #18231c;
  background: #fff;
  padding: 18px;
}

.phone-preview pre {
  white-space: pre-wrap;
  line-height: 1.55;
  color: var(--muted);
}

.metric-grid {
  display: grid;
  grid-template-columns: repeat(3, minmax(0, 1fr));
  gap: 10px;
  margin-bottom: 14px;
}

.metric-card strong {
  display: block;
  margin-top: 8px;
  color: var(--blue);
  font-size: 24px;
}

.workbench-grid {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 12px;
}

.bar-row {
  display: grid;
  grid-template-columns: 90px 1fr 28px;
  gap: 8px;
  align-items: center;
  margin-bottom: 8px;
  color: var(--muted);
  font-size: 13px;
}

.bar {
  height: 9px;
  border-radius: 999px;
  background: #dde8df;
  overflow: hidden;
}

.bar span {
  display: block;
  height: 100%;
  background: var(--amber);
}

.partner-governance {
  grid-column: 1 / -1;
}

.partner-workspace-summary {
  margin: 14px 0;
}

.partner-identity-card {
  display: grid;
  grid-template-columns: minmax(200px, 1.7fr) repeat(4, minmax(100px, 1fr));
  gap: 1px;
  overflow: hidden;
  border: 1px solid var(--line);
  border-radius: 7px;
  background: var(--line);
}

.partner-identity-card > div {
  display: grid;
  gap: 6px;
  min-height: 72px;
  padding: 13px;
  background: #fff;
}

.partner-identity-card span,
.partner-application-review-card small,
.partner-task-card small {
  color: var(--muted);
  font-size: 11px;
}

.partner-identity-card strong {
  font-size: 18px;
}

.partner-binding-alert {
  display: grid;
  gap: 6px;
  border-left: 3px solid var(--amber);
  padding: 12px 14px;
  background: #fff7e9;
  color: #795018;
}

.partner-operations-grid {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 14px;
  margin-bottom: 14px;
}

.partner-task-list,
.partner-application-review-list {
  display: grid;
  gap: 8px;
}

.partner-task-card,
.partner-application-review-card {
  display: grid;
  gap: 8px;
  border: 1px solid var(--line);
  border-radius: 7px;
  padding: 12px;
  background: #f9fbf9;
}

.partner-task-card p,
.partner-application-review-card p {
  margin: 0;
  color: var(--muted);
  font-size: 12px;
}

.partner-task-result,
.partner-review-result {
  color: var(--green);
  font-size: 11px;
}

.partner-complaint-response {
  display: grid;
  gap: 7px;
  min-width: 230px;
}

.partner-complaint-response textarea {
  width: 100%;
  min-height: 74px;
  resize: vertical;
  border: 1px solid var(--line);
  border-radius: 6px;
  padding: 9px 10px;
}

.partner-response-error {
  min-height: 16px;
  margin: 0;
  color: var(--red);
  font-size: 11px;
}

.partner-response-history {
  display: grid;
  gap: 3px;
  margin-top: 8px;
  border-left: 2px solid var(--green);
  padding-left: 9px;
  font-size: 11px;
}

.operations-loop-center {
  grid-column: 1 / -1;
  padding: 0;
  overflow: hidden;
  border-color: #cbd7d0;
  background: #f7f9f7;
}

.backoffice-order-context {
  position: sticky;
  top: 8px;
  z-index: 12;
  grid-column: 1 / -1;
  display: grid;
  grid-template-columns: minmax(220px, 0.8fr) minmax(280px, 1.2fr) auto;
  gap: 12px;
  align-items: center;
  border: 1px solid #b9cec0;
  border-radius: 8px;
  padding: 12px 14px;
  background: rgba(255, 255, 255, 0.97);
  box-shadow: 0 10px 26px rgba(31, 52, 40, 0.12);
}

.backoffice-order-picker,
.backoffice-order-summary {
  display: grid;
  gap: 5px;
  min-width: 0;
}

.backoffice-order-picker label,
.backoffice-order-summary span {
  color: var(--muted);
  font-size: 11px;
}

.backoffice-order-picker select {
  min-width: 0;
  border: 1px solid var(--line);
  border-radius: 6px;
  padding: 9px 10px;
  background: #fff;
  color: var(--ink);
}

.backoffice-order-summary strong,
.backoffice-order-summary span {
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.backoffice-order-actions {
  display: flex;
  flex-wrap: wrap;
  justify-content: flex-end;
  gap: 6px;
}

.backoffice-order-actions button {
  min-width: 58px;
  padding: 8px 9px;
  background: #eef5f0;
  color: var(--green);
}

.settlement-blocked-panel {
  display: grid;
  gap: 8px;
  grid-column: 1 / -1;
  border: 1px solid #e4cf9b;
  border-radius: 7px;
  padding: 10px;
  background: #fff9eb;
}

.settlement-blocked-panel strong {
  color: #6e531c;
  font-size: 12px;
}

.settlement-blocked-panel ul {
  display: grid;
  gap: 4px;
  margin: 0;
  padding-left: 18px;
  color: #80652b;
  font-size: 11px;
}

.settlement-blocked-panel button {
  justify-self: start;
}

.operations-loop-head {
  display: flex;
  align-items: end;
  justify-content: space-between;
  gap: 24px;
  padding: 20px 22px 16px;
  border-bottom: 1px solid var(--line);
  background: #fff;
}

.operations-loop-head h2 {
  margin-bottom: 6px;
  font-size: 21px;
}

.operations-loop-head p:last-child {
  margin: 0;
  color: var(--muted);
  font-size: 13px;
}

.operations-loop-filters {
  display: flex;
  align-items: end;
  gap: 8px;
}

.operations-loop-filters label {
  display: grid;
  gap: 5px;
  color: var(--muted);
  font-size: 12px;
}

.operations-loop-filters select {
  min-width: 132px;
  border: 1px solid var(--line);
  border-radius: 6px;
  padding: 9px 28px 9px 10px;
  background: #fff;
  color: var(--ink);
}

.operations-loop-metrics {
  display: grid;
  grid-template-columns: repeat(7, minmax(96px, 1fr));
  gap: 1px;
  border-bottom: 1px solid var(--line);
  background: var(--line);
}

.operations-loop-metrics > div {
  display: grid;
  gap: 4px;
  min-height: 74px;
  padding: 13px 16px;
  background: #fff;
}

.operations-loop-metrics span {
  color: var(--muted);
  font-size: 12px;
}

.operations-loop-metrics strong {
  font-size: 24px;
}

.operations-loop-metrics [data-tone="payment"] strong,
.operations-loop-metrics [data-tone="resource"] strong {
  color: var(--amber);
}

.operations-loop-metrics [data-tone="active"] strong {
  color: var(--blue);
}

.operations-loop-metrics [data-tone="risk"] strong {
  color: var(--red);
}

.operations-loop-metrics [data-tone="done"] strong {
  color: var(--green);
}

.operations-loop-stages {
  display: grid;
  grid-template-columns: repeat(8, minmax(122px, 1fr));
  gap: 0;
  overflow-x: auto;
  border-bottom: 1px solid var(--line);
  background: #eef2ef;
}

.operations-loop-stage {
  position: relative;
  display: grid;
  grid-template-columns: 26px 1fr auto;
  gap: 8px;
  align-items: center;
  min-height: 66px;
  padding: 10px 12px;
  border-right: 1px solid #d9dfda;
  color: #758078;
}

.operations-loop-stage > span {
  display: grid;
  width: 26px;
  height: 26px;
  place-items: center;
  border: 1px solid #c4cec6;
  border-radius: 50%;
  background: #fff;
  font-size: 12px;
  font-weight: 700;
}

.operations-loop-stage div {
  display: grid;
  gap: 3px;
}

.operations-loop-stage strong {
  color: var(--ink);
  font-size: 12px;
  white-space: nowrap;
}

.operations-loop-stage small {
  font-size: 11px;
}

.operations-loop-stage b {
  font-size: 12px;
}

.operations-loop-stage.active {
  background: #e8f1eb;
  color: var(--green);
}

.operations-loop-stage.active > span {
  border-color: var(--green);
  background: var(--green);
  color: #fff;
}

.operations-loop-layout {
  display: grid;
  grid-template-columns: minmax(240px, 280px) minmax(0, 1fr);
  min-height: 650px;
}

.operations-loop-queue {
  min-width: 0;
  padding: 16px;
  border-right: 1px solid var(--line);
  background: #edf1ee;
}

.operations-loop-section-head {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 10px;
  margin-bottom: 10px;
}

.operations-loop-section-head h3 {
  margin: 0;
}

.operations-loop-section-head span {
  color: var(--muted);
  font-size: 12px;
}

#operationsLoopOrderList {
  display: grid;
  gap: 8px;
  max-height: 610px;
  overflow-y: auto;
}

.operations-loop-order {
  position: relative;
  display: grid;
  gap: 6px;
  width: 100%;
  min-height: 112px;
  border: 1px solid transparent;
  border-radius: 7px;
  padding: 12px;
  background: #fff;
  color: var(--ink);
  text-align: left;
}

.operations-loop-order:hover,
.operations-loop-order.active {
  border-color: var(--green);
  box-shadow: 0 6px 18px rgba(31, 122, 77, 0.1);
}

.operations-loop-order > div {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 8px;
}

.operations-loop-order span {
  border-radius: 999px;
  padding: 3px 7px;
  background: #eef4ef;
  color: var(--green);
  font-size: 11px;
  white-space: nowrap;
}

.operations-loop-order span[data-status="blocked"] {
  background: #faece9;
  color: var(--red);
}

.operations-loop-order p,
.operations-loop-order small {
  margin: 0;
  overflow: hidden;
  color: var(--muted);
  text-overflow: ellipsis;
  white-space: nowrap;
}

.operations-loop-order p {
  font-size: 12px;
}

.operations-loop-order > i {
  display: block;
  height: 5px;
  overflow: hidden;
  border-radius: 5px;
  background: #e5eae6;
}

.operations-loop-order > i b {
  display: block;
  height: 100%;
  background: var(--green);
}

.operations-loop-order em {
  color: var(--red);
  font-size: 11px;
  font-style: normal;
}

.operations-loop-workspace {
  min-width: 0;
  padding: 18px 20px 22px;
  background: #fff;
}

.operations-loop-empty {
  display: grid;
  gap: 8px;
  min-height: 320px;
  place-content: center;
  color: var(--muted);
  text-align: center;
}

.operations-loop-summary {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 18px;
  padding-bottom: 15px;
  border-bottom: 1px solid var(--line);
}

.operations-loop-code {
  color: var(--muted);
  font-size: 11px;
}

.operations-loop-summary h3 {
  margin: 5px 0;
  font-size: 18px;
}

.operations-loop-summary p {
  margin: 0;
  color: var(--muted);
  font-size: 12px;
}

.operations-loop-progress {
  display: grid;
  flex: 0 0 130px;
  gap: 7px;
  text-align: right;
}

.operations-loop-progress strong {
  color: var(--green);
  font-size: 22px;
}

.operations-loop-progress > span {
  height: 7px;
  overflow: hidden;
  border-radius: 7px;
  background: #e4ebe6;
}

.operations-loop-progress i {
  display: block;
  height: 100%;
  background: var(--green);
}

.operations-loop-current {
  display: grid;
  grid-template-columns: repeat(4, minmax(0, 1fr));
  gap: 1px;
  margin: 14px 0;
  border: 1px solid var(--line);
  border-radius: 7px;
  overflow: hidden;
  background: var(--line);
}

.operations-loop-current > div {
  display: grid;
  gap: 5px;
  min-height: 64px;
  padding: 11px 13px;
  background: #f8faf8;
}

.operations-loop-current span {
  color: var(--muted);
  font-size: 11px;
}

.operations-loop-current strong {
  font-size: 13px;
}

.operations-loop-current[data-status="blocked"] > div:first-child,
.operations-loop-current[data-status="blocked"] > div:last-child {
  background: #fff2ef;
  color: var(--red);
}

.operations-loop-exceptions {
  display: flex;
  align-items: center;
  gap: 12px;
  margin-bottom: 14px;
  border-left: 3px solid var(--red);
  padding: 10px 12px;
  background: #fff4f1;
  color: var(--red);
  font-size: 12px;
}

.operations-loop-exceptions div {
  display: flex;
  flex-wrap: wrap;
  gap: 6px;
}

.operations-loop-exceptions span {
  border: 1px solid #edc9c2;
  border-radius: 999px;
  padding: 3px 7px;
  background: #fff;
}

.operations-loop-detail-grid {
  display: grid;
  grid-template-columns: minmax(0, 1.45fr) minmax(240px, 0.75fr);
  gap: 18px;
}

.operations-loop-timeline {
  display: grid;
}

.operations-loop-timeline-item {
  position: relative;
  display: grid;
  grid-template-columns: 28px minmax(0, 1fr);
  gap: 10px;
  min-height: 88px;
}

.operations-loop-timeline-item::before {
  position: absolute;
  top: 28px;
  bottom: 0;
  left: 13px;
  width: 1px;
  background: #dce3dd;
  content: "";
}

.operations-loop-timeline-item:last-child::before {
  display: none;
}

.operations-loop-node {
  z-index: 1;
  display: grid;
  width: 28px;
  height: 28px;
  place-items: center;
  border: 1px solid #cdd6cf;
  border-radius: 50%;
  background: #fff;
  color: var(--muted);
  font-size: 11px;
  font-weight: 700;
}

.operations-loop-timeline-item[data-status="done"] .operations-loop-node {
  border-color: var(--green);
  background: var(--green);
  color: #fff;
}

.operations-loop-timeline-item[data-status="active"] .operations-loop-node {
  border-color: var(--blue);
  color: var(--blue);
}

.operations-loop-timeline-item[data-status="blocked"] .operations-loop-node {
  border-color: var(--red);
  background: var(--red);
  color: #fff;
}

.operations-loop-timeline-item .card-row b {
  color: var(--muted);
  font-size: 11px;
}

.operations-loop-timeline-item p {
  margin: 6px 0;
  color: var(--ink);
  font-size: 12px;
}

.operations-loop-timeline-item small {
  color: var(--muted);
  font-size: 11px;
}

.operations-loop-timeline-item[data-status="blocked"] small {
  color: var(--red);
}

.operations-loop-action,
.operations-loop-blockers {
  display: grid;
  gap: 9px;
  border: 1px solid var(--line);
  border-radius: 7px;
  padding: 13px;
  background: #f8faf8;
}

.operations-loop-action span,
.operations-loop-action p {
  margin: 0;
  color: var(--muted);
  font-size: 12px;
  line-height: 1.5;
}

.operations-loop-action button:disabled {
  cursor: not-allowed;
  opacity: 0.55;
}

.operations-loop-blockers {
  margin-top: 12px;
  background: #fff;
}

.operations-loop-blockers h3 {
  margin: 0;
}

.operations-loop-blockers > div {
  display: grid;
  gap: 4px;
  border-top: 1px solid var(--line);
  padding-top: 8px;
}

.operations-loop-blockers strong {
  font-size: 12px;
}

.operations-loop-blockers span {
  color: var(--red);
  font-size: 11px;
  line-height: 1.45;
}

.commercial-control {
  grid-column: 1 / -1;
}

.automation-center {
  grid-column: 1 / -1;
}

.diversion-dashboard {
  grid-column: 1 / -1;
}

.county-operations {
  grid-column: 1 / -1;
}

.county-selector {
  display: flex;
  align-items: center;
  gap: 8px;
  color: var(--muted);
  font-size: 12px;
}

.county-selector select,
.county-capacity-form input {
  border: 1px solid var(--line);
  border-radius: 6px;
  padding: 8px 9px;
  background: #fff;
  color: var(--ink);
}

.county-operator-metrics {
  display: grid;
  grid-template-columns: repeat(6, minmax(110px, 1fr));
  gap: 10px;
  margin-bottom: 12px;
}

.county-operations-grid {
  display: grid;
  grid-template-columns: repeat(2, minmax(300px, 1fr));
  gap: 14px;
  align-items: start;
}

.county-operations-grid > div,
.county-capacity-form {
  min-width: 0;
}

.county-capacity-form {
  display: grid;
  grid-template-columns: repeat(2, minmax(120px, 1fr));
  gap: 9px;
  border: 1px solid var(--line);
  border-radius: 8px;
  padding: 12px;
  background: #f8fbf8;
}

.county-capacity-form h3,
.county-capacity-form button {
  grid-column: 1 / -1;
}

.county-capacity-form label {
  display: grid;
  gap: 5px;
  color: var(--muted);
  font-size: 12px;
}

.county-operations-list {
  display: grid;
  gap: 8px;
}

.county-operation-card {
  display: grid;
  gap: 6px;
  border: 1px solid var(--line);
  border-radius: 8px;
  padding: 11px;
  background: #fff;
}

.county-operation-card p,
.county-operation-card > span {
  margin: 0;
  color: var(--muted);
  font-size: 12px;
  line-height: 1.45;
}

.identity-management {
  grid-column: 1 / -1;
}

.identity-grid {
  display: grid;
  grid-template-columns: minmax(280px, 0.8fr) minmax(360px, 1.2fr);
  gap: 14px;
  align-items: start;
}

.user-management-form {
  display: grid;
  grid-template-columns: repeat(2, minmax(120px, 1fr));
  gap: 9px;
  border: 1px solid var(--line);
  border-radius: 8px;
  padding: 12px;
  background: #f8fbf8;
}

.user-management-form h3,
.user-management-form .auth-error,
.user-management-form button {
  grid-column: 1 / -1;
}

.user-management-form label {
  display: grid;
  gap: 5px;
  color: var(--muted);
  font-size: 12px;
}

.user-management-form input,
.user-management-form select {
  width: 100%;
  border: 1px solid var(--line);
  border-radius: 6px;
  padding: 9px 10px;
  background: #fff;
  color: var(--ink);
}

.user-management-list {
  display: grid;
  gap: 8px;
}

.identity-audit {
  grid-column: 1 / -1;
}

.user-management-row {
  display: grid;
  grid-template-columns: minmax(0, 1fr) auto auto;
  gap: 10px;
  align-items: center;
  border: 1px solid var(--line);
  border-radius: 8px;
  padding: 10px;
  background: #fff;
}

.user-management-row div,
.user-management-row span {
  min-width: 0;
}

.user-management-row div > span {
  display: block;
  margin-top: 3px;
  color: var(--muted);
  font-size: 12px;
}

.security-audit-row {
  display: grid;
  gap: 5px;
  border: 1px solid var(--line);
  border-radius: 8px;
  padding: 10px;
  background: #fff;
}

.security-audit-row > span,
.security-audit-row small {
  color: var(--muted);
  font-size: 12px;
  overflow-wrap: anywhere;
}

.diversion-metrics {
  display: grid;
  grid-template-columns: repeat(5, minmax(120px, 1fr));
  gap: 10px;
  margin-bottom: 12px;
}

.diversion-metric {
  border: 1px solid #d8e2d9;
  border-radius: 8px;
  padding: 11px;
  background: #f8fbf8;
}

.diversion-metric[data-level="high"],
.diversion-metric[data-level="low"],
.diversion-metric[data-level="tight"] {
  border-color: #ead8b9;
  background: #fffaf1;
}

.diversion-metric span,
.diversion-metric strong {
  display: block;
}

.diversion-metric span {
  color: var(--muted);
  font-size: 12px;
}

.diversion-metric strong {
  margin-top: 5px;
  color: var(--amber);
  font-size: 22px;
}

.diversion-grid {
  display: grid;
  grid-template-columns: minmax(320px, 0.9fr) minmax(360px, 1.1fr);
  gap: 12px;
  align-items: start;
}

.county-diversion-list,
.diversion-rule-list {
  display: grid;
  gap: 9px;
}

.diversion-rule-card {
  display: grid;
  gap: 6px;
  border: 1px solid var(--line);
  border-radius: 8px;
  padding: 11px;
  background: #fff;
}

.diversion-rule-card p,
.diversion-rule-card span {
  margin: 0;
  color: var(--muted);
  font-size: 12px;
  line-height: 1.45;
}

.automation-metrics {
  display: grid;
  grid-template-columns: repeat(3, minmax(120px, 1fr));
  gap: 10px;
  margin-bottom: 12px;
}

.automation-metric {
  border: 1px solid #cdddee;
  border-radius: 8px;
  padding: 11px;
  background: #f5f9fd;
}

.automation-metric span,
.automation-metric strong {
  display: block;
}

.automation-metric span {
  color: var(--muted);
  font-size: 12px;
}

.automation-metric strong {
  margin-top: 5px;
  color: var(--blue);
  font-size: 22px;
}

.automation-grid {
  display: grid;
  grid-template-columns: minmax(300px, 1fr) minmax(280px, 0.85fr);
  gap: 12px;
  align-items: start;
}

.automation-list {
  display: grid;
  gap: 9px;
}

.automation-card {
  display: grid;
  gap: 8px;
  border: 1px solid var(--line);
  border-radius: 8px;
  padding: 11px;
  background: #fbfcfb;
}

.reservation-operations {
  grid-column: 1 / -1;
}

.reservation-filter-label {
  display: flex;
  align-items: center;
  gap: 8px;
  color: var(--muted);
  font-size: 12px;
}

.reservation-filter-label select {
  border: 1px solid var(--line);
  border-radius: 6px;
  padding: 8px 10px;
  background: #fff;
  color: var(--ink);
}

.reservation-operations-metrics {
  display: grid;
  grid-template-columns: repeat(6, minmax(100px, 1fr));
  gap: 8px;
  margin: 14px 0;
}

.reservation-operations-metrics > div {
  display: grid;
  gap: 4px;
  border: 1px solid var(--line);
  border-radius: 6px;
  padding: 10px;
  background: #f8faf8;
}

.reservation-operations-metrics span,
.reservation-operation-card p,
.reservation-operation-facts span,
.reservation-latest {
  color: var(--muted);
  font-size: 12px;
}

.reservation-operations-metrics strong {
  font-size: 20px;
}

.reservation-operations-list {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 10px;
}

.reservation-operation-card {
  min-width: 0;
  border: 1px solid var(--line);
  border-radius: 8px;
  padding: 12px;
  background: #fff;
}

.reservation-operation-card[data-status="cancellation_requested"] {
  border-color: #d7b675;
  background: #fffdf7;
}

.reservation-operation-card[data-status="closed"] {
  opacity: 0.78;
}

.reservation-operation-head,
.reservation-operation-actions {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: 10px;
}

.reservation-operation-head h3 {
  margin: 5px 0 3px;
}

.reservation-operation-head p,
.reservation-latest {
  margin: 0;
}

.reservation-code {
  color: var(--green);
  font-size: 11px;
  font-weight: 700;
}

.reservation-operation-facts {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 6px;
  margin: 10px 0;
  border-top: 1px solid var(--line);
  border-bottom: 1px solid var(--line);
  padding: 9px 0;
}

.reservation-operation-facts b {
  color: var(--ink);
}

.reservation-alert {
  display: grid;
  gap: 3px;
  margin: 8px 0;
  border: 1px solid #e2c98f;
  border-radius: 6px;
  padding: 9px;
  background: #fff8e8;
  color: #7b5a17;
  font-size: 12px;
}

.reservation-followup-form {
  display: grid;
  grid-template-columns: 90px minmax(0, 1fr) auto;
  gap: 7px;
  margin: 10px 0;
}

.reservation-followup-form select,
.reservation-followup-form input {
  min-width: 0;
  border: 1px solid var(--line);
  border-radius: 6px;
  padding: 9px 10px;
  color: var(--ink);
}

.reservation-operation-actions {
  justify-content: flex-start;
  flex-wrap: wrap;
}

.reservation-operation-actions button {
  padding: 8px 10px;
}

.reservation-action-error {
  min-height: 16px;
  margin: 7px 0 0;
  color: var(--red);
}

.automation-card p {
  margin: 0;
  color: var(--muted);
  font-size: 12px;
  line-height: 1.45;
}

.automation-actions {
  display: flex;
  flex-wrap: wrap;
  gap: 6px;
}

.automation-actions span {
  border: 1px solid var(--line);
  border-radius: 999px;
  padding: 5px 8px;
  background: #fff;
  color: var(--muted);
  font-size: 12px;
}

.automation-actions span[data-status="blocked"] {
  border-color: #efcfc9;
  background: #fff8f6;
  color: var(--red);
}

.automation-actions span[data-status="done"] {
  border-color: #cfe1d4;
  background: #f7fbf8;
  color: var(--green);
}

.commercial-layout {
  display: grid;
  grid-template-columns: minmax(240px, 1fr) minmax(240px, 1fr) minmax(260px, 0.95fr) minmax(240px, 0.9fr);
  gap: 12px;
  align-items: start;
}

.readiness-grid,
.role-matrix,
.commercial-order,
.commercial-events {
  display: grid;
  gap: 9px;
}

.readiness-summary,
.readiness-item,
.role-permission,
.commercial-order-card,
.commercial-event {
  border: 1px solid var(--line);
  border-radius: 8px;
  padding: 11px;
  background: #fbfcfb;
}

.readiness-summary {
  border-color: #cdddee;
  background: #f5f9fd;
}

.readiness-summary strong,
.readiness-summary span,
.role-permission strong,
.role-permission span {
  display: block;
}

.readiness-summary span,
.readiness-item p,
.role-permission span,
.role-permission p,
.commercial-order-card p,
.commercial-event p,
.commercial-note {
  margin: 5px 0 0;
  color: var(--muted);
  font-size: 12px;
  line-height: 1.45;
}

.readiness-item[data-status="blocked"] {
  border-color: #efcfc9;
  background: #fff8f6;
}

.readiness-item[data-status="ready"] {
  border-color: #cfe1d4;
  background: #f7fbf8;
}

.commercial-order-card {
  display: grid;
  gap: 8px;
}

.governance-layout {
  display: grid;
  grid-template-columns: minmax(220px, 0.85fr) minmax(320px, 1.4fr) minmax(260px, 0.95fr) minmax(220px, 0.85fr);
  gap: 12px;
  align-items: start;
}

.governance-form {
  display: grid;
  gap: 10px;
  padding: 12px;
  border: 1px solid var(--line);
  border-radius: 8px;
  background: #fbfcfb;
}

.governance-form label {
  display: grid;
  gap: 6px;
  color: var(--muted);
  font-size: 13px;
}

.governance-form input,
.governance-form select,
.governance-form textarea {
  width: 100%;
  border: 1px solid var(--line);
  border-radius: 6px;
  padding: 9px 10px;
  background: #fff;
  color: var(--ink);
}

.governance-form textarea {
  min-height: 78px;
  resize: vertical;
}

.policy-grid {
  display: grid;
  grid-template-columns: repeat(2, minmax(180px, 1fr));
  gap: 10px;
}

.policy-card,
.score-table,
.complaint-card {
  border: 1px solid var(--line);
  border-radius: 8px;
  padding: 12px;
  background: #fbfcfb;
}

.policy-card p,
.score-row {
  display: grid;
  gap: 4px;
  margin: 0 0 10px;
}

.policy-card span,
.score-row span,
.complaint-card span {
  color: var(--muted);
  font-size: 12px;
  line-height: 1.45;
}

.score-table {
  display: grid;
  gap: 8px;
}

.score-row {
  border-bottom: 1px solid var(--line);
  padding-bottom: 8px;
}

.complaint-list {
  display: grid;
  gap: 10px;
  margin-top: 12px;
}

.complaint-card {
  display: grid;
  grid-template-columns: 1fr auto;
  gap: 12px;
  align-items: center;
}

.match-matrix {
  display: grid;
  gap: 6px;
  margin: 10px 0;
}

.match-row,
.handoff-row {
  display: grid;
  grid-template-columns: 90px 1fr auto;
  gap: 8px;
  align-items: start;
  padding: 8px;
  border: 1px solid var(--line);
  border-radius: 6px;
  background: #fff;
  color: var(--muted);
  font-size: 12px;
}

.match-row strong,
.handoff-row strong {
  color: var(--ink);
}

.reason-list,
.risk-list {
  margin: 8px 0 0;
  padding-left: 18px;
  color: var(--muted);
  font-size: 13px;
}

.handoff-list {
  display: grid;
  gap: 10px;
}

.badge {
  display: inline-flex;
  align-items: center;
  min-height: 24px;
  border-radius: 999px;
  padding: 2px 8px;
  background: #eef4ef;
  color: var(--green);
  font-size: 12px;
}

.resource-matching-center {
  grid-column: 1 / -1;
  padding: 0;
  overflow: hidden;
  border-color: #ccd8d0;
  background: #f7faf8;
}

.resource-matching-head {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 20px;
  padding: 20px 22px 14px;
  border-bottom: 1px solid var(--line);
  background: #fff;
}

.resource-matching-head h2 {
  font-size: 20px;
}

.resource-matching-filter {
  display: flex;
  align-items: center;
  gap: 8px;
  color: var(--muted);
  font-size: 12px;
}

.resource-matching-filter select {
  min-width: 142px;
  border: 1px solid var(--line);
  border-radius: 6px;
  padding: 9px 30px 9px 10px;
  background: #fff;
  color: var(--ink);
}

.resource-matching-metrics {
  display: grid;
  grid-template-columns: repeat(5, minmax(110px, 1fr));
  gap: 1px;
  border-bottom: 1px solid var(--line);
  background: var(--line);
}

.resource-matching-metrics > div {
  display: grid;
  gap: 5px;
  min-height: 76px;
  padding: 14px 18px;
  background: #fff;
}

.resource-matching-metrics span {
  color: var(--muted);
  font-size: 12px;
}

.resource-matching-metrics strong {
  font-size: 24px;
}

.resource-matching-metrics [data-tone="matched"] strong,
.resource-matching-metrics [data-tone="locked"] strong {
  color: var(--green);
}

.resource-matching-metrics [data-tone="partial"] strong {
  color: var(--blue);
}

.resource-matching-metrics [data-tone="risk"] strong {
  color: var(--red);
}

.resource-matching-flow {
  display: grid;
  grid-template-columns: repeat(4, minmax(0, 1fr));
  gap: 8px;
  padding: 12px 22px;
  border-bottom: 1px solid var(--line);
  background: #f1f5f2;
}

.matching-flow-step {
  display: flex;
  align-items: center;
  gap: 9px;
  min-width: 0;
  padding: 8px 10px;
  border-radius: 6px;
  color: #778179;
  font-size: 12px;
  transition: background-color 180ms ease, color 180ms ease;
}

.matching-flow-step span {
  display: grid;
  flex: 0 0 24px;
  width: 24px;
  height: 24px;
  place-items: center;
  border: 1px solid #cbd5cd;
  border-radius: 50%;
  background: #fff;
  font-weight: 700;
}

.matching-flow-step.active {
  background: #e8f3ec;
  color: var(--green);
}

.matching-flow-step.active span,
.matching-flow-step.done span {
  border-color: var(--green);
  background: var(--green);
  color: #fff;
}

.matching-flow-step.done {
  color: #3f6f52;
}

.resource-matching-layout {
  display: grid;
  grid-template-columns: minmax(230px, 270px) minmax(0, 1fr);
  min-height: 650px;
}

.resource-order-queue {
  min-width: 0;
  padding: 16px;
  border-right: 1px solid var(--line);
  background: #eef3ef;
}

.resource-section-title,
.resource-category-head,
.resource-candidate-head,
.resource-order-summary,
.resource-primary-actions {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 10px;
}

.resource-section-title {
  margin-bottom: 12px;
}

.resource-section-title h3 {
  margin: 0;
}

.resource-section-title span {
  color: var(--muted);
  font-size: 12px;
}

#resourceMatchingOrderList {
  display: grid;
  gap: 8px;
  max-height: 590px;
  overflow-y: auto;
  padding-right: 3px;
}

.resource-order-item {
  position: relative;
  display: grid;
  gap: 5px;
  width: 100%;
  min-height: 108px;
  border: 1px solid transparent;
  border-radius: 7px;
  padding: 12px;
  background: #fff;
  color: var(--ink);
  text-align: left;
  transition: border-color 160ms ease, box-shadow 160ms ease, transform 160ms ease;
}

.resource-order-item:hover {
  border-color: #b8c9bd;
  transform: translateY(-1px);
}

.resource-order-item.active {
  border-color: var(--green);
  box-shadow: 0 6px 18px rgba(31, 122, 77, 0.12);
}

.resource-order-item strong,
.resource-order-item small {
  overflow-wrap: anywhere;
}

.resource-order-item small,
.resource-order-date {
  color: var(--muted);
  font-size: 12px;
}

.resource-order-state {
  justify-self: start;
  border-radius: 999px;
  padding: 3px 8px;
  background: #edf2ee;
  color: #526158;
  font-size: 11px;
}

.resource-order-state[data-state="fully_locked"] {
  background: #e3f2e8;
  color: var(--green);
}

.resource-order-state[data-state="partially_locked"] {
  background: #e8f0f8;
  color: var(--blue);
}

.resource-order-state[data-state="needs_supply"] {
  background: #f9e9e7;
  color: var(--red);
}

.resource-matching-workspace {
  min-width: 0;
  background: #fff;
}

.resource-matching-status {
  min-height: 44px;
  padding: 13px 20px;
  border-bottom: 1px solid var(--line);
  background: #f8faf8;
  color: var(--muted);
  font-size: 13px;
}

.resource-matching-status[data-tone="active"] {
  background: #edf4fa;
  color: var(--blue);
}

.resource-matching-status[data-tone="success"] {
  background: #e8f4ec;
  color: var(--green);
}

.resource-matching-status[data-tone="error"] {
  background: #fbeceb;
  color: var(--red);
}

.resource-candidate-grid {
  display: grid;
  grid-template-columns: repeat(3, minmax(0, 1fr));
  gap: 14px;
  padding: 18px;
}

.resource-order-summary,
.resource-lock-strip,
.resource-workspace-empty {
  grid-column: 1 / -1;
}

.resource-order-summary {
  align-items: flex-start;
  padding-bottom: 16px;
  border-bottom: 1px solid var(--line);
}

.resource-order-summary h3 {
  margin: 5px 0;
  font-size: 17px;
}

.resource-order-summary p {
  margin: 0;
  color: var(--muted);
  font-size: 13px;
}

.resource-order-code {
  color: var(--blue);
  font-size: 11px;
  font-weight: 700;
}

.resource-primary-actions {
  flex: 0 0 auto;
}

.resource-primary-actions button {
  min-height: 40px;
}

.resource-lock-strip {
  display: grid;
  grid-template-columns: repeat(3, minmax(0, 1fr));
  gap: 8px;
}

.resource-lock-strip > div {
  display: grid;
  grid-template-columns: 1fr auto;
  gap: 3px 8px;
  align-items: center;
  min-height: 64px;
  border: 1px solid var(--line);
  border-radius: 7px;
  padding: 10px 12px;
  background: #fafcfb;
}

.resource-lock-strip > div[data-locked="true"] {
  border-color: #b8d8c4;
  background: #eef8f1;
}

.resource-lock-strip span {
  color: var(--muted);
  font-size: 11px;
}

.resource-lock-strip strong {
  overflow-wrap: anywhere;
  font-size: 13px;
}

.resource-release-button {
  grid-column: 2;
  grid-row: 1 / 3;
  padding: 6px 8px;
  background: transparent;
  color: var(--red);
  font-size: 11px;
}

.resource-category-column {
  min-width: 0;
}

.resource-category-head {
  min-height: 54px;
  margin-bottom: 8px;
  border-bottom: 2px solid #d9e2dc;
  padding: 6px 2px 10px;
}

.resource-category-head > div {
  display: grid;
  gap: 3px;
}

.resource-category-head span {
  color: var(--muted);
  font-size: 11px;
}

.resource-category-head strong {
  font-size: 14px;
}

.resource-category-state {
  border-radius: 999px;
  padding: 4px 8px;
  background: #eef2ef;
  color: #5f6b63 !important;
}

.resource-category-state[data-locked="true"] {
  background: #e3f2e8;
  color: var(--green) !important;
}

.resource-category-candidates {
  display: grid;
  gap: 9px;
}

.resource-candidate-card {
  display: grid;
  gap: 10px;
  min-width: 0;
  border: 1px solid var(--line);
  border-radius: 7px;
  padding: 13px;
  background: #fff;
  box-shadow: 0 5px 16px rgba(23, 32, 27, 0.05);
  animation: resource-card-enter 220ms ease both;
}

.resource-candidate-card.selected {
  border-color: var(--green);
  box-shadow: inset 3px 0 0 var(--green), 0 5px 16px rgba(31, 122, 77, 0.1);
}

.resource-candidate-head {
  align-items: flex-start;
}

.resource-candidate-head > div {
  min-width: 0;
}

.resource-candidate-head span {
  color: var(--blue);
  font-size: 10px;
  font-weight: 700;
}

.resource-candidate-head h3 {
  margin: 3px 0 0;
  overflow-wrap: anywhere;
  font-size: 14px;
  line-height: 1.4;
}

.resource-score {
  flex: 0 0 auto;
  color: var(--green);
  font-size: 23px;
  line-height: 1;
}

.resource-score small {
  margin-left: 2px;
  color: var(--muted);
  font-size: 10px;
}

.resource-candidate-facts {
  display: grid;
  grid-template-columns: repeat(3, minmax(0, 1fr));
  gap: 5px;
}

.resource-candidate-facts span {
  display: grid;
  gap: 3px;
  min-width: 0;
  color: var(--muted);
  font-size: 10px;
}

.resource-candidate-facts b {
  overflow-wrap: anywhere;
  color: var(--ink);
  font-size: 11px;
}

.resource-candidate-card > p {
  margin: 0;
  color: #55635a;
  font-size: 11px;
}

.resource-reason-list {
  display: grid;
  gap: 5px;
}

.resource-reason-list span {
  display: grid;
  grid-template-columns: 28px 1fr;
  gap: 5px;
  color: var(--muted);
  font-size: 10px;
  line-height: 1.35;
}

.resource-reason-list b {
  color: var(--green);
}

.resource-candidate-card button {
  width: 100%;
  min-height: 38px;
}

button:disabled {
  cursor: not-allowed;
  opacity: 0.55;
}

.resource-gap,
.resource-workspace-empty {
  display: grid;
  gap: 8px;
  place-items: center;
  min-height: 180px;
  border: 1px dashed #cbd6ce;
  border-radius: 7px;
  padding: 24px;
  background: #fafcfb;
  color: var(--muted);
  text-align: center;
}

.resource-gap strong,
.resource-workspace-empty strong {
  color: var(--ink);
}

.resource-empty {
  color: var(--muted);
  font-size: 12px;
}

@keyframes resource-card-enter {
  from { opacity: 0; transform: translateY(4px); }
  to { opacity: 1; transform: translateY(0); }
}

@media (prefers-reduced-motion: reduce) {
  .action-feedback-indicator,
  .resource-order-item,
  .matching-flow-step,
  .resource-candidate-card {
    animation: none;
    transition: none;
  }
}

@media (max-width: 1180px) {
  .role-switcher {
    grid-template-columns: repeat(2, minmax(180px, 1fr));
  }

  .storefront-body,
  .command-center,
  .experience-assistant,
  .shell {
    grid-template-columns: 1fr 1fr;
  }

  .product-grid {
    grid-template-columns: repeat(2, minmax(210px, 1fr));
  }

  .detail-grid {
    grid-template-columns: 1fr 1fr;
  }

  .digital-human {
    grid-column: 1 / -1;
    grid-template-columns: 1fr;
  }

  .governance-layout {
    grid-template-columns: 1fr 1fr;
  }

  .commercial-layout {
    grid-template-columns: 1fr 1fr;
  }

  .automation-grid {
    grid-template-columns: 1fr;
  }

  .county-operator-metrics {
    grid-template-columns: repeat(3, minmax(110px, 1fr));
  }

  .county-operations-grid {
    grid-template-columns: 1fr;
  }

  .identity-grid {
    grid-template-columns: 1fr;
  }

  .reservation-operations-metrics {
    grid-template-columns: repeat(3, minmax(100px, 1fr));
  }

  .resource-matching-layout {
    grid-template-columns: 220px minmax(0, 1fr);
  }

  .resource-candidate-grid {
    grid-template-columns: 1fr;
  }

  .resource-order-summary,
  .resource-lock-strip,
  .resource-workspace-empty {
    grid-column: 1;
  }

  .operations-loop-metrics {
    grid-template-columns: repeat(4, minmax(96px, 1fr));
  }

  .operations-loop-metrics > div:nth-child(n + 5) {
    border-top: 1px solid var(--line);
  }

  .operations-loop-layout {
    grid-template-columns: 220px minmax(0, 1fr);
  }

  .operations-loop-detail-grid {
    grid-template-columns: minmax(0, 1fr) 250px;
  }
}

@media (max-width: 760px) {
  .shell > section[id] {
    scroll-margin-top: 92px;
  }

  .action-feedback {
    top: auto;
    right: 14px;
    bottom: 14px;
    left: 14px;
    width: auto;
  }

  .backoffice-order-context {
    position: static;
    display: grid;
    grid-template-columns: 1fr;
  }

  .backoffice-order-actions {
    justify-content: flex-start;
  }

  .backoffice-order-summary strong,
  .backoffice-order-summary span {
    white-space: normal;
  }

  .topbar,
  .role-switcher,
  .storefront,
  .command-center,
  .experience-assistant,
  .shell {
    padding: 14px;
  }

  .topbar,
  .storefront-head,
  .storefront-body,
  .section-head,
  .automation-grid,
  .diversion-grid,
  .county-operations-grid,
  .identity-grid,
  .commercial-layout,
  .governance-layout,
  .command-center,
  .experience-assistant,
  .shell,
  .digital-human,
  .demand-form,
  .digital-chat,
  .workbench-grid,
  .product-inventory-layout {
    display: block;
  }

  .incident-control-layout { display: block; }
  .incident-ledger-panel { margin-top: 12px; }
  .incident-create-form { grid-template-columns: 1fr; }
  .incident-create-form h3,
  .incident-create-form .full,
  .incident-create-form > button { grid-column: 1; }
  .incident-filter-bar { grid-template-columns: 1fr 1fr; }
  .incident-filter-bar button { grid-column: 1 / -1; }
  .incident-metrics { grid-template-columns: repeat(2, minmax(0, 1fr)); }
  .incident-metrics > div { border-bottom: 1px solid var(--line); }
  .incident-facts { grid-template-columns: repeat(2, minmax(0, 1fr)); }
  .incident-action-panel { grid-template-columns: 1fr; }
  .complaint-control-layout { display: block; }
  .complaint-ledger-panel { margin-top: 12px; }
  .complaint-create-form { grid-template-columns: 1fr; }
  .complaint-create-form h3,
  .complaint-create-form .full,
  .complaint-create-form > button { grid-column: 1; }
  .complaint-filter-bar { grid-template-columns: 1fr 1fr; }
  .complaint-filter-bar button { grid-column: 1 / -1; }
  .complaint-case-metrics { grid-template-columns: repeat(2, minmax(0, 1fr)); }
  .complaint-case-metrics > div { border-bottom: 1px solid var(--line); }
  .complaint-case-facts { grid-template-columns: repeat(2, minmax(0, 1fr)); }
  .complaint-action-panel { grid-template-columns: 1fr; }
  .incident-action-panel > div { grid-column: 1; }

  .county-operator-metrics,
  .county-capacity-form,
  .user-management-form,
  .reservation-operations-metrics,
  .reservation-operations-list {
    grid-template-columns: 1fr;
  }

  .inventory-ledger-panel { margin-top: 12px; }
  .inventory-maintenance-form,
  .inventory-ledger-metrics { grid-template-columns: 1fr 1fr; }

  .resource-matching-head,
  .resource-order-summary,
  .resource-primary-actions {
    align-items: stretch;
    flex-direction: column;
  }

  .operations-loop-head,
  .operations-loop-summary,
  .operations-loop-exceptions {
    align-items: stretch;
    flex-direction: column;
  }

  .operations-loop-head {
    padding: 16px;
  }

  .operations-loop-filters {
    display: grid;
    grid-template-columns: 1fr 1fr;
  }

  .operations-loop-filters select {
    width: 100%;
    min-width: 0;
  }

  .operations-loop-filters button {
    grid-column: 1 / -1;
  }

  .operations-loop-metrics {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }

  .operations-loop-metrics > div:last-child {
    grid-column: 1 / -1;
  }

  .operations-loop-stages {
    grid-template-columns: repeat(8, 145px);
  }

  .operations-loop-layout {
    display: block;
    min-height: 0;
  }

  .operations-loop-queue {
    border-right: 0;
    border-bottom: 1px solid var(--line);
  }

  #operationsLoopOrderList {
    display: flex;
    max-height: none;
    overflow-x: auto;
    padding-bottom: 4px;
  }

  .operations-loop-order {
    flex: 0 0 245px;
  }

  .operations-loop-workspace {
    padding: 16px;
  }

  .operations-loop-progress {
    flex-basis: auto;
    text-align: left;
  }

  .operations-loop-current {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }

  .operations-loop-detail-grid,
  .finance-operation-form,
  .supplier-reconciliation-payment {
    grid-template-columns: 1fr;
  }

  .supplier-reconciliation-totals {
    grid-template-columns: 1fr;
  }

  .partner-identity-card {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }

  .partner-identity-card > div:first-child {
    grid-column: 1 / -1;
  }

  .partner-operations-grid {
    grid-template-columns: 1fr;
  }

  .partner-complaint-response {
    min-width: 0;
  }

  .finance-operation-error {
    grid-column: 1;
  }

  .resource-matching-metrics {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }

  .resource-matching-metrics > div:last-child {
    grid-column: 1 / -1;
  }

  .resource-matching-flow {
    grid-template-columns: repeat(4, minmax(135px, 1fr));
    overflow-x: auto;
  }

  .resource-matching-layout {
    display: block;
    min-height: 0;
  }

  .resource-order-queue {
    border-right: 0;
    border-bottom: 1px solid var(--line);
  }

  #resourceMatchingOrderList {
    display: flex;
    max-height: none;
    overflow-x: auto;
    padding: 0 0 4px;
  }

  .resource-order-item {
    flex: 0 0 230px;
  }

  .resource-candidate-grid {
    padding: 14px;
  }

  .resource-lock-strip,
  .resource-candidate-facts {
    grid-template-columns: 1fr;
  }

  .reservation-followup-form {
    grid-template-columns: 1fr;
  }

  .user-management-row {
    grid-template-columns: 1fr auto;
  }

  .user-management-row button {
    grid-column: 1 / -1;
  }

  .diversion-metrics {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }

  .automation-metrics,
  .metric-grid {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }

  body[data-active-role="advisor-console"] .shell,
  body[data-active-role="ops-backoffice"] .shell,
  body[data-active-role="partner-backoffice"] .shell {
    display: block;
    width: 100%;
    min-width: 0;
    max-width: 100%;
  }

  .topbar {
    position: static;
  }

  .topbar-actions {
    display: grid;
    gap: 8px;
    margin-top: 10px;
  }

  .auth-session-bar {
    border-left: 0;
    padding-left: 0;
  }

  .role-switcher {
    position: sticky;
    top: 0;
    display: grid;
    grid-template-columns: repeat(4, minmax(190px, 1fr));
    overflow-x: auto;
  }

  body[data-active-role="public-site"] .shell {
    display: none;
  }

  .command-center,
  .storefront,
  .experience-assistant {
    margin: 12px;
  }

  .product-grid {
    display: flex;
    overflow-x: auto;
    gap: 10px;
    padding-bottom: 4px;
  }

  .booking-flow {
    grid-template-columns: repeat(4, minmax(170px, 1fr));
    overflow-x: auto;
    padding-bottom: 4px;
  }

  .section-head > span {
    display: block;
    margin-top: 4px;
    text-align: left;
  }

  .product-card {
    min-width: 245px;
  }

  .checkout-panel {
    position: static;
    margin-top: 12px;
  }

  .command-lead,
  .cockpit-card,
  .journey-strip,
  .assistant-copy,
  .instant-intake {
    margin-bottom: 10px;
  }

  .command-center {
    display: grid;
    grid-template-columns: repeat(4, minmax(230px, 1fr));
    gap: 8px;
    overflow-x: auto;
    align-items: stretch;
  }

  .command-lead {
    gap: 8px;
  }

  .command-lead h2 {
    font-size: 17px;
  }

  .preset-row,
  .command-actions,
  .inline-actions {
    gap: 6px;
  }

  button {
    padding: 8px 10px;
  }

  .cockpit-card {
    min-height: 0;
    gap: 6px;
    padding: 10px;
  }

  .cockpit-card p {
    display: -webkit-box;
    overflow: hidden;
    -webkit-line-clamp: 2;
    -webkit-box-orient: vertical;
  }

  .journey-strip {
    min-height: 0;
    grid-column: 1 / -1;
  }

  .journey-step {
    min-width: 130px;
    padding: 7px 8px;
  }

  .experience-assistant {
    display: grid;
    grid-template-columns: 1fr;
  }

  .assistant-steps {
    flex-wrap: nowrap;
    overflow-x: auto;
  }

  .policy-grid {
    grid-template-columns: 1fr;
  }

  .detail-grid,
  .split-list,
  .stage-review-form {
    grid-template-columns: 1fr;
  }

  .complaint-card {
    grid-template-columns: 1fr;
  }

  .panel {
    margin-bottom: 14px;
  }

  .demand-form > * {
    margin-bottom: 10px;
  }
}